I have now retired from 36 years of management in the Leisure industry and between that time I have seen many good and bad practices of service delivered. I now work on a contract basis, looking after the maintenance for Gofal Gymru Care. Therefore I pop in and out of the care homes on a regular basis. My work colleague and I are very impressed with the level of service delivered and commitment to the service user. Making sure that they put them first before anything else.